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What Do You Do If You Experience Water Damage?

If you’ve recently encountered water damage in your home or business, don’t panic! Choosing United Fire & Water for your means you’ve partnered with Louisiana’s most trusted (and best reviewed) disaster restoration company. We’ve been helping folks like you get their homes and business to pre-loss conditions for more than 20 years.

Once You Call Us, Here’s What You Can Expect:

  • Our crew will be on-site as quickly as possible.
  • Your Project Manager will assess the damage using moisture monitoring equipment to determine how far the water has traveled and how many rooms are affected. We’ll share these readings with you; we want you to stay as informed as possible.
  • Your technicians will begin moving furniture and other belongings that have been affected by the water. Don’t worry! Often these items can be completely dried and cleaned. Specialty items such as persian rugs, pianos or antiques will get very special treatment. Our rule of thumb is to treat your stuff with the same care that we treat our own stuff with (and we like our stuff a lot).

Our Process

  • Once we’ve secured the area, we will begin extracting water from your carpet, hardwood floors, tile floors etc.
  • While technicians work to remove the water, your Project Manager will take photos (a lot of photos) of the affected areas. This will help your insurance company understand the extent of the damage. He will also create a sketch or diagram of your home or business along with what’s called a “moisture map”. This map is based off the moisture readings he took and will be given to your insurance company’s adjuster.
  • The extraction process is very important – extraction is 500 times more effective than evaporation and dehumidification.
    Your Project Manager is your key point of contact at United Fire and
  • Water. He’ll walk you through our contract, answer your questions, guide your technicians, and work with the adjuster assigned to your claim. Don’t forget: your Project Manager works for you. He’s there to help you through this.

Water Damage Services

Service Areas include North Shore, New Orleans, Lafayette and Baton Rouge.

Once excess water damage has been removed, your technicians will set up a few different types of equipment. This equipment is designed to dehumidify the air. Removing as much moisture as possible from the air is key to protect the walls, ceilings, flooring, fixtures, etc. of your home or office from further damage. You might find these machines to be noisy (like a loud hair dryer or fan). If you’re uncomfortable with this noise, talk to your Project Manager.

During business hours, you’ll need to call your insurance company and open a claim. Your Project Manager will be happy to help you with this process. Opening a claim should only take a few minutes. When your insurance company’s representative gives you your claim number, write this down. We’ll need it later.

Once the crew has removed water and any damaged building material, set up equipment, documented the damage that occurred, and tidied up after themselves, we’ll get out of your hair. In most cases, we’ll need to stop by each day to take new moisture readings and adjust our equipment. As soon as the moisture content in the air is at a reasonable level, our equipment can be removed.

If you need repairs to your home or office, your Project Manager will let you know. We’ve rebuilt thousands of kitchens, living rooms, bedrooms, commercial buildings — you name it — over the years. Our goal is to get your home back to normal (or your business open for business) as fast as humanly possible.

Frequently Asked Question about Water Damage

My Insurance Company sent out Servpro – Do I have to use them as a service provider?

NO! You are able to use any restoration company that you would like. United Fire & Water does however suggest that you find a certified and insured company for your water damage restoration needs. If your insurance company representative tells you that you have to use “their” service provider they are violating your rights as a consumer.

If the insurance company is paying the restoration company – and the insurance company “hired” them by calling them out your house – who is the restoration company actually working for? You – Or the insurance company?

Think about that for a minute…Seems like there could be a conflict of interest here.